Pricing and payment
Wash & Fold is priced at $2.50 per pound. Laundry is weighed after collection, and the final amount is shown before payment. All payments are processed in U.S. dollars.
Service policies, in plain language.
This page explains the confirmed pilot workflow and clearly identifies the rules the business owners must approve before paid service begins.
PRE-LAUNCH DRAFT · NOT FINAL TERMSPickup and return
At launch, service takes place inside participating buildings. An IHL attendant collects the resident’s labeled bags at the scheduled building location and returns the finished order to the correct resident inside the property.
Turnaround
The expected ready time appears with the order status. Residents receive an update if an order needs additional time. A final guaranteed turnaround window will be included in the owner-approved service terms.
Cancellations and missed pickups
Residents may contact IHL for help with a scheduled pickup. Cancellation deadlines, missed-pickup fees, and refund rules require owner approval before paid service begins.
Item care
Residents should remove valuables and identify delicate or special-care items before handoff. Final restrictions, damage reporting windows, and reimbursement limits require owner approval before launch.
Unclaimed laundry
IHL will attempt to contact the resident when an order is ready. The holding period and handling of unclaimed items will be stated in the final owner-approved policy.